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Returning Your Cox Equipment

Solution

At times, you may need to return equipment to Cox, such as after a disconnect, upgrade, or downgrade of service. There is no fee to drop your equipment off using one of the below methods.

  • Cox equipment must be returned within 10 calendar days to avoid unreturned equipment charges.
  • Purchased equipment must be returned to a Cox-owned retail store within 30 days of purchase for a refund by the method used for purchase.

The following items must be returned to avoid charges:

  • Digital Receivers
  • Power Cords / Power Supplies
  • Internet Modems
  • Telephone Modems
  • Remote Controls
  • Homelife Leased Touchscreen
  • Gigablast customers Cox-supplied Netgear router

Options to Return Cox Equipment

Use one of the following free methods to return your equipment. A return box and a shipping label are not needed when dropping off your equipment to a return location.
 

Option Instructions
Cox Solutions Store Find a Cox Solutions Store near you.
UPS Store

For the nearest location, refer to UPS Store Locator.
 
Important: To avoid potential charges, contact us to downgrade or disconnect the service before returning your equipment.

 
For an accessibility option, Contact Us by Chat to request a pre-paid label and return box for a UPS home pickup.

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