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Cox Panoramic Wifi App Features

Details

As a Panoramic Wifi Gateway subscriber, you are able to download the free Cox Panoramic Wifi app from the App Store or Google Play. Your mobile device or tablet must meet the following requirements.

  • iOS version 11.0 or later
  • Android 6.0 or later

The Panoramic Wifi app is compatible with the Technicolor CGM4141 and Arris TG1682 Panoramic Wifi Gateways.

Cox Wifi App

image of the cox wifi app icon

To sign in to your Cox Wifi app, enter your Cox primary user ID and password. The Cox Wifi app allows you to do the following.

  • View the status of your internet connection and restart the gateway
  • Troubleshoot issues for a specific device connected to your home network
  • View and change your Wifi name and password
  • Set up your Panoramic Wifi Pods
  • View your WiFi network activity information
  • Access additional troubleshooting information
  • Create user profiles for the people in your home to easily control and keep track of everyone's devices.
  • Organize the devices connected to your WiFi network and give them nicknames.

To access your Panoramic Wifi settings via a web browser, go to wifi.cox.com, then enter your Cox primary user ID and password.

Note: Guest networks with a separate WiFi network name are not available.

WiFi Network Name and Password

Use the steps below to change your WiFi network name and password.

  1. From the Cox Wifi app, at the botton of the screen, tap Network.
  2. At the top of the screen, tap the Pencil icon.
  3. From the Edit WiFi Settings screen, tap to edit the WiFi Name and WiFi Password fields as desired.
  4. Tap Apply Changes.

    Result: The new settings are saved and begin to broadcast from your Panoramic Wifi Gateway. If the device you are using is connected to your former WiFi network name or password, then you will need to reconnect using the new information.

Devices

If you have recently activated your gateway or changed your WiFi name or password, then verify that you have connected all of your wireless devices using your new WiFi name and password. Devices connected through a third-party WiFi router or extender do not appear on your listed devices.

Complete the following steps to manage a device connected to your WiFi network.

  1. From the Cox Wifi app, at the bottom of the screen, tap Devices.

    image of the navigation bar, with devices highlighted

    Result: A device list displays with the default device name provided by the manufacturer or the name you have previously personalized. Use the table below to learn about each device status icon that may display.

    Indicator Description
    Greyed-Out Device Icons

    image of greyed out device example icons
    The device is not currently connected to your home network.
    Green Dot

    image of the green dot icon
    The device is connected to your home network.
    Pause Symbol

    image of the pause icon
    • The device is currently paused and cannot access your home network.
    • To unpause a device, in the Device page, tap the Device Name, then tap Unpause Device.

      Note: The pause function only prevents external connections and does not block connectivity to local or cellular networks.
    Crescent Moon Symbol

    image of the bedtime mode icon
    • The device is currently in Bedtime Mode and cannot access your home network.
    • To unpause a device in Bedtime Mode, at the bottom of the screen, tap People, then tap the Profile where the device is assigned, then tap Wake Up.

      Note: Tapping Wake Up unpauses all devices assigned to that Profile until the next scheduled bedtime.
  2. From the Devices screen, tap which device you wish to view or manage.

    image of the devices screen in the pano wifi app
     
  3. From the Device screen, view details about that particular device, or do any of the following.
    • Tap Edit to personalize the device name.
    • Tap Pause Device to block internet access.
    • View Network Activity for that device.
    • Tap Assign to assign the device to a profile.
    • Tap Troubleshoot Device to see internet connectivity information and troubleshooting tips.
    • Tap Device Details to view internet connectivity information, manufacturer, brand, operating system, forget the device to remove from the WiFi network, and more.


Note: Devices that have disconnected from your WiFi network will display in the Devices screen in the Not Connected section for six months before automatically being removed.

Profiles

There are two default profiles available when you first start your Cox Wifi app. The Household profile is for smart devices that are used by all users, such as a thermostat, security system, and door locks. The Guest profile is for devices used by visitors that you wish to monitor their use.

To create a new profile, use the following steps.

  1. From your Cox Wifi app, tap People.
  2. At the top of the screen, tap Create a Profile.
  3. From the Create New Profile screen, enter a name and choose an icon to represent the profile.
  4. Tap Create.
  5. From the Assign Devices screen, place a check in the boxes next to the devices you want to assign, then scroll down to tap Assign.
  6. From the Profile Created & Device Assigned screen, tap Close.

Notes:

  • To remove a device from a profile, from the Profile screen, tap the Unassign, then tap the Trash Can icon. From the Are You Sure? screen, tap Unassign to confirm.
  • To reassign a device to a different profile from the Profile screen, tap the Device name, then tap Edit. From the Assign to a Profile screen, tap another profile, then tap Apply.

Downtime Scheduler

Downtime Scheduler, previously called Bedtime Mode, automatically pauses WiFi access over your WiFi network during scheduled time periods. You can schedule multiple downtimes within the same day and choose any combination of time and day of the week. If a device tries to access a website, app, or service outside a web browser during Downtime Scheduler mode, then a message displays that the website cannot be reached or that the device is not connected to the internet.

To set up a Downtime Scheduler for a device, complete the following steps.

  1. From your Cox Wifi app, tap People.
  2. Tap the Profile that the device is assigned to.
  3. From the specific Profile screen, on the upper right of the screen, tap the Settings icon.
  4. In the Downtime section, tap Create Schedule.
  5. Tap to select an icon to help you identify the schedule.
  6. To set a Name for the scheduled downtime, tap the Name field, enter a new Name, then tap Done.
  7. Tap Next.
  8. Select the desired days of the week and time range for each device assigned to the selected profile.
  9. Tap Apply.

Parental Controls

Using Parental Controls reduces the risk of accessing inappropriate content. Devices that have Parental Controls active that attempt to access inappropriate content are redirected to a block page while connected to your WiFi network. When Parental Controls are activated, the inappropriate content is immediately blocked.

Note: Content that was previously accessed before Parental Controls was assigned, may be cached and can take up to 24 hours for that content to be blocked.

Parental Controls will only restrict access to inappropriate content on devices that are connected to your WiFi network. It is important to note that while Parental Controls is intended to help block devices from accessing inappropriate content online, it is not guaranteed to restrict all inappropriate sites and applications. Parental Controls do not monitor devices located in the household that connect to cellular networks.

The following third-party settings are automatically applied to all devices with Parental Controls active.

Service Setting
Google SafeSearch On
Bing SafeSearch Strict
YouTube Restricted Mode On

The Parental Controls section also provides the options to create and view 24 hour active time reports, active time spent for each profile, view a seven-day active-time weekly report, and assign / unassign devices.

To turn Parental Controls on or off for a Profile, complete the following steps.

  1. From your Cox Wifi app, tap People.
  2. Locate the Profile for the specific person or your whole household that you want to manage its parental controls.
  3. Tap the desired Profile icon.
  4. From the Profile screen, tap the Settings icon.
  5. From the Profile's Settings screen, tap the Parental Controls icon.
  6. From the Parental Controls screen, tap the appropriate radio button to turn Parental Controls On or Off.
  7. Tap Apply Changes.

Additional Features

The following table provides a description of other features that are available on your Cox Wifi app.

Feature Description
Active Time Alerts
  • Displays how long a profile is active on your home network.
  • You are notified when a device has been active for a specified amount of time.
  • You may pause the devices profile.

    Note: Device that are using cellular data, public hotspots, or a different WiFi network will not count towards active time. A profile that is paused is not blocked from accessing these channels.

To set-up Active Time Limits for a Profile, complete the following steps.

  1. From your Cox Wifi app, tap People.
  2. Locate the Profile for the specific person or your household that you want to manage.
  3. Tap the desired Profile icon.
  4. From the Profile screen, tap the Settings icon.
  5. From the Profile's Settings screen, tap the Set up an Active Time Limit icon.
  6. From the Active Time Limit screen, tap the appropriate radio button next to Weekdays or Weekends, and set the time bar as desired.
  7. Tap Apply Changes.
Auto-Pause
  • Enhancement to the Active Time Alerts feature.
  • Provides an option to auto-pause when the daily use time limit is met.
  • Provides a notification warning 15 minutes before the active time limit is met.
Network Activity
  • Provides visual representations of activity on your network.
  • Ability to view individual device's network activity over a 24-hour period and past 30 day-average.
  • For more information about the differences between network activity and data usage, see Understanding Data Usage.
Protected Browsing
  • An opt-in service to help safeguard your home network from malicious attacks.
  • Reduces the risk of accessing known sources of malware, spyware, and phishing scams for all connected devices.
Restart Gateway

Restarting your gateway can resolve many common issues.

  1. From the Overview tab, scroll down to the Connection Trouble? section.
  2. Tap Restart Gateway.
  3. From the Restart Gateway pop-up window, tap Restart.
Advanced Settings From the Network screen, under Network Devices, tap the Gateway icon, then tap Advanced Settings to access the following options.
  • 2.4 and 5 GHz WiFi - Manage your WiFi channel selection and WiFi mode.
  • Port Forwarding - Enable online gaming, VoIP, and peer-to-peer applications to connect directly to a device on your home network.
  • LAN & WAN - Customize your local area network (LAN) settings and view your wide area network (WAN) IP address.
  • DNS Server - View the domain name system (DNS) configuration for your home network.
  • DMZ - Configure a demilitarized zone for your home network.
Notifications

Alerts you when any of the following occurs.

  • WiFi settings are changed or updated
  • A new device joins your WiFi network for the first time
  • Approximately 2-7 days after installing Panoramic Wifi Pods, the network optimizes coverage and performance

Depending on your smartphone settings, the notifications may be set to push, silent, or others. For help managing your smartphone notification settings, contact the manufacturer or Cox Complete Care.

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