Go beyond standard tech support
Receive expert help for your toughest tech issues. With Cox Complete Care, you’ll have access to online, over-the-phone and in-home support whenever you need it.
Our experts are here for you
Get the tech support you need, however and wherever you need it.
Whether you’re at home or on the go, help is just a phone call or chat away.
We'll come to you
Our techs will repair damaged wires, replace worn-out outlets and identify bad connections.
Get the technology answers you need anytime. We’re available online 24/7/365.
Cox Complete Care is the main reason that I've been a Cox customer for so long. You're there when I need you.
Service was excellent. So glad your reps are there whenever we need them.
She really took the time to explain to me what she was doing, had a lot of patience and set up my printer scanner!
My experience was the best it could be & I'm grateful for the assistance.
I am very happy that I signed up for Cox Complete Care.
The service was first-class, highly professional and very much appreciated.
The experience went perfect. He knew how to solve my Apple computer problem and did so quickly. Thanks!!
The rep at Complete Care walked me through connecting my new wireless laser jet printer so now I'm back in business.
remote and in-home support
One plan, two types of coverage
Check out the features of our most advanced tech support service yet.
Advanced Tech Support
In-home tech visits
Cox Complete Care FAQs
I’m a Cox Complete Care subscriber and I’m having issues with my computer/connected devices, what number do I call for support?
Can the Cox Complete Care technicians help me set up or troubleshoot my smart home hub?
Yes. Cox Complete Care provides set up assistance, configuration and troubleshooting for a wide range of home electronics including televisions, gaming systems and connected devices such as Amazon Echo and Google Home. Excludes support for Homelife services and equipment.
I may need a technician to visit my home to fix an issue with my Cox services. Does Cox Complete Care cover the cost of service calls?
Yes, with Cox Complete Care you are covered from the $75 trouble call service charge for Cox Video, Internet and Phone service, including Panoramic Wi-fi. Some exceptions apply.
Is there a minimum commitment?
You may be subject to a one-time $75 usage fee if you cancel Cox Complete Care within the first 90 days of service AND you have had a chargeable service call or an advanced tech support session within those first 90 days of service. If you have not utilized Cox Complete Care and cancel within the first 90 days of service, there is no usage fee.